Hospitality with a Brand naMe!!

 

Hospitality and our craze to be seen eating at a place, with a Brand name!!

What a juxtaposition!

Rules of hospitality - 

Guest is most welcome

Customer is always right... and so on! 

Reason for doing the best to satisfy the clients, guests and customers 

they pay with money, to get paid in return for satisfying food, comfortable seats and timely drinks!

Basically, they pay to be seated and served with dignity!

But with the trendy brand name places, where customers crowd to have the 'experience of just being there', or mainly to be 'seen' to be there, to have eaten there for the experience or for the Instagram, or for a Facebook post or check in, what happens then?

The standard of what is served, and where, and how it is served, slides!

With the guest being a complicit in keeping the façade of a place, the service becomes complacent, instead of complaisant, complimentary or courteous!

But trends come and go, and these Grounds are the fields, where glory doesn't last, so this place, resting on its laurels, needs to know the nature of laurels, they whither!

(Reference to today's experience at the Grounds, the last lines are inspired by Housman's poem, To an athlete dying young).